Business Process Outsourcing · Est. 2011

Bangladesh's most trusted outsourcing & technology partner

One ISO 9001:2015 certified partner for contact center, back-office and software delivery — built on 15+ years of quality-centric process and real client outcomes.

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ISO 9001:2015 Certified BTRC Licensed BACCO & BASIS Member

15+

Years of experience

500+

Skilled workforce

350+

Contact center seats

20+

Industry verticals

1.5M+ interactions

Handled every month

Core Capabilities

Contact Center & CX Back-Office Management Software & App Development

What We Do

Our service categories

One partner for contact center, back-office, and software delivery

Call Center Services

Complaint management, telemarketing, help-desk, and customer support across every channel.

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Back Office Services

Data entry, document verification, content moderation, and voice & data transcription.

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Software & App Development

Web development, e-commerce, CRM & CMS systems, and mobile app development.

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Why ISSL

Why choose ISSL

ISO 9001:2015 Certified, BTRC-licensed contact center operations
15+ years of experience and a 500+ strong skilled workforce
350+ contact center seats supporting 24/7 operations
Long-term partnerships across 20+ industry verticals
Active BACCO & BASIS membership and government-grade compliance experience

Performance at a Glance

90%

Quality Index Score

50+

Successful Projects

20+

Industries Served

8+ Yrs

Avg. Long-Term Partnership

Who We Serve

Industries we serve

20+ industry verticals rely on ISSL for tailored BPO and technology solutions

E-Commerce & Retail

Healthcare

Banking & Finance

Education

Government & NGO

Technology & Telecom

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Client Results

Success stories

Real partnerships, real results

8+ Yrs

Telecom Customer Support

Dedicated multi-line contact center support across 5 active service lines with 24/7 coverage for Bangladesh's largest telecom operator.

10+ Yrs

National Regulatory Helpline

AI-enabled national complaint & information helpline for a national telecom regulatory body, running since 2016.

24/7

Media & OTT Subscriber Support

Round-the-clock omnichannel subscriber support across 4 channels for a leading media & OTT streaming group since 2024.

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Ready to transform your business?

Partner with ISSL today and experience the difference of working with Bangladesh's leading business solutions provider.

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