Empowering businesses through integrated outsourcing and technology solutions since 2011. Your trusted, ISO 9001:2015 Certified partner for sustainable growth.
Impel Service & Solutions Limited (iSSL) has been operating as a Business Process Outsourcing (BPO) firm since 2011, offering a comprehensive set of IT services and solutions for domestic & international markets with superior quality considerations.
The key proposition of our services is quality-centric processes with a strong emphasis on information security, state-of-the-art infrastructure, robust reporting mechanisms, data-driven control overhead, and high-end resource development strategy. We believe in building steady, long-term relationships as a service partner by providing a one-stop solution for BPO, IT, and ITeS support & services.
Our commitment to quality is formalized through our ISO 9001:2015 Quality Management System certification, BTRC call center licensing, DIFE licensing, and active membership in BACCO, BASIS, and E-CAB.
To empower businesses through AI-driven outsourcing and technology solutions pairing skilled people with intelligent automation, AI voice and chat, and data-driven process control to deliver faster, smarter service. We strive to be the preferred partner for organizations seeking reliable, future ready outsourcing solutions in Bangladesh and beyond.
Serving with the highest level of dedication and innovation, we aim to be Bangladesh's most competitive AI-enabled outsourcing and technology partner delivering quality contact center, back-office, and software solutions, and building strong, value-added partnerships with our clients, locally and internationally.
The principles that guide our actions and define our culture
Respectful to all
Always a step ahead
Excellent client service
Doing the right things
Nurturing positive outcomes
We combine our own contact center expertise with best-in-class AI and telephony platforms to deliver smarter, faster customer experiences.
REVE (part of REVE Group, with development centers in Bangladesh) powers our AI-driven chatbot and omnichannel live-chat capabilities — helping our teams handle customer conversations faster, around the clock.
Verbex is a Bangladesh-linked Voice AI platform that deploys human-like AI voice agents — including natural Bangla conversation — for customer support, sales, and appointment-related calls.
An open-source, enterprise-class contact center suite used in our dialing and call-handling operations — supporting predictive dialing, inbound routing, IVR, and real-time reporting.
Elision's DialShree omnichannel contact center platform adds auto/predictive/preview dialing, skill-based routing, IVR, and live call monitoring to our technology stack.
TODO for dev team: confirm the exact nature of each partnership (reseller / integration / technology partner) with leadership before publishing, and add each partner's logo below.
TODO for dev team: replace the placeholder tiles below with the real logo files for each certification/association (ISO 9001:2015, BTRC, BASIS, BACCO, E-CAB, DIFE, and any others) once provided.
ISO 9001:2015 Quality MGT. System Certified
BTRC Licensed
BASIS Member
BACCO Member
E-CAB Member
DIFE Licensed
The growth and evolution of ISSL since 2011
ISSL established in Dhaka, Bangladesh as a BPO firm
Expanded into custom software and web application development
Began long-term engagements with Grameenphone and BTRC
Delivered certified BPO training to 3,000+ fresh graduates under SEIP
Began serving international clients across the USA, India and beyond
Recognized as a quality-certified, diversified BPO leader in Bangladesh
Partner with ISSL and experience the difference of working with a trusted, innovative, and results-driven team.